At Booking Ismah Car Transfer , we have established the following cancellation policy to ensure clarity and mutual understanding:
1. Booking Confirmation and Payment:
- Upon scheduling a transfer service, a booking reservation receipt is generated.
- Clients are required to pay the full amount for either one-way or return bookings at the time of reservation.
2. Cancellation Policy:
- One-Way and Return Transfers:
- Cancellations must be made at least 24 hours prior to the scheduled pickup time.
- Failure to cancel within this timeframe will result in a 100% charge of the booking amount.
- Hourly and Daily Services:
- Once a booking reservation receipt is generated, the client is responsible for the full payment of the reserved hours or days.
- Cancellations or schedule changes for the regular transfers must be communicated at least 24 hours before the agreed pickup time.
- If a client cancels within 24 hours of the scheduled service, a 100% cancellation fee will be applied.
- Cancellation for Hourly VAN/CAR Disposal must be communicated before 48 hours
- If a client cancels within 48 hours of the scheduled service, a 100% cancellation fee will be applied.
3. No-Shows:
- Failure to appear for a scheduled transfer without prior cancellation will result in a 100% charge of the booking amount.
4. Modifications to Bookings:
- Requests to modify bookings (e.g., change of pickup time or location) should be made at least 24 hours before the scheduled service.
- Modifications are subject to availability and may incur additional charges.
5. Contact for Cancellations and Modifications:
- To cancel or modify a booking, please contact our customer service team via: info@ismahtransfer.com